Second Nature

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About Us Homebase Maintenance Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Homebase Maintenance Ltd
37 Cherston Court Barnwood Gloucester GL4 3LE United Kingdom
Phone: 01452 611628
Fax:
Email: sales@homebase-maintenance.co.uk
791098694
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment can be made via Worldpay, using credit/debit card. Payment is taken at the time the order is placed.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Delivery charge within the UK is dependent on size of order, as follows:-

For Handles - £9.95.

For Kitchen Sinks/Taps - £15, regardless of number.

For Worktops/Upstands/Back Panels/Flooring Planks and Tiles - £42, regardless of number.

For large and bulky orders - £95.

For large and bulky orders - £95.

If the incorrect delivery charge is selected at checkout, we will contact the customer prior to shipment to ensure that the correct delivery charge is made.

Please note - we are unable to deliver to Scotland.
Delivery Schedule We will usually deliver your order within 7-14 business days. Any delays will be advised. Delivery dates are approximate and subject to our receipt of deliveries from suppliers/manufacturers. Customers should note that Homebase Maintenance are not liable in the event of delayed or missed deliveries and orders are placed subject to this condition. Should customers arrange installation or fitting by third parties prior to delivery, this is at their own risk. Homebase Maintenance cannot guarantee delivery dates and customers bear responsibility for meeting any additional third party costs incurred as a result of any delay.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is included.
Credit Card Security Credit/debit card payments are handled by Worldpay, using their secure online servers.
Guarantee We guarantee your satisfaction and will try to resolve any problems promptly, subject to our terms and conditions.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01452 611628 (International +44 01452 611628) or write to us at 37 Cherston Court Barnwood Gloucester GL4 3LE United Kingdom
Privacy Policy Homebase Maintenance do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive and accordingly you are entitled to a cooling off period of 7 days following receipt of the goods in which the goods may be returned for a full refund, assuming they remain unaltered in any way. If you have unwanted goods you must contact us within seven days of delivery date and arrange for the return of these goods. Items which are not required can be returned providing they are in their original packing and in a saleable condition. In these circumstances the following terms will apply:
You are responsible for arranging return and for the cost of return (postage and packing).
Return of goods is subject to our terms and conditions.
Returned goods received in a damaged condition for any reason will not be accepted for restocking and no refund can be given. Goods will be checked on return prior to any refund being issued.



Full details of your rights with regards this directive can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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